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Shipping from Peninsular Malaysia

Shipping Options Delivery Time Price
Standard Shipping Delivery in 1 – 5 working days $8.00
Free Shipping *if any promotions Delivery in 1-5 working days $0.00

International Shipping

We ship to Singapore, Indonesia and worldwide. Charges may vary , please contact our support team on the Whatsapp button in this page. 

RETURN AND REFUND POLICY

It is as disheartening to me as it is to you that you can’t have your Raifili Batik for for keeps! We accept returns within 7 days upon order receival for a full refund or an exchange.

Personalised item and Clearance Sales item
• Item bought during Clearance Sales item cannot be returned or exchanged.
• Essentials such as face masks, masks accessories, sanitisers and wipes are not returnable due to hygiene reasons.
• Due to the nature of some items, we will not be able to accept returns unless item is incorrect, damaged or faulty when delivered to you.

Fair Use Policy

• We reserve the right to monitor and suspend any accounts with suspicious return activity.
• If item is ineligible for return and conditions are not met, the return will be rejected and sent back to sender.
• We reserve the right to reject any returns and refunds even with met conditions.

Your checklist for Returns and Exchanges

• Returns must be made 7 days from delivery
• Original conditions and all tags intact.
• Original packaging included.
• Items is not in the non-returnable category.

Please take note that EXCHANGES are inspected upon receipt/invoice and will only be made once customer has mailed back the item(s) in good condition WITHIN 7 days after receiving the item. Any later than that will be dismissed. Items must be UNWORN, UNALTERED, UNWASHED and must have all originals tags attached and in original packaging. Items with fragrances, snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you.
* Do not ever try to create your own defects (we will able to inspect the defects) as we will strictly ask for full refund for the dress and exchange of item is not allowed, future purchase will not be entertain
* This had happened few times where customer intentionally tear the clothes or create their own defects due to their own reason!
* Please be considerate.

We apologize in advance that we will not be able to provide any exchange or refund under any other circumstance including the following conditions:
* Size does not fit
* Change of mind
* Damage of item due to own negligence
* Incomplete / incorrect addresses given by Customer.
* Does not like the color. (Do take note that the color on-screen may differ from the real one because of monitor setting and lighting in the studio shoot)
* Mistakes on the courier side. We will not be held responsible for any mishaps after we have sent the item to our courier. Please contact them to lodge a complaint. We can only assist on how to track it and inform the customer of the parcel whereabouts.

IMPORTANT NOTICE:
* For returns & exchanges, please contact our admin.
* Returns for refund will only be accepted within 7 days of the customer receiving the product.